ClariTrack Terms and Conditions

1. Who May Use the Services

The Services are intended only for individuals who are 18 years of age or older. By using the Services, you represent and warrant that:

• you are at least 18 years old;
• you have the legal capacity to enter into these Terms;
• the information you provide is accurate, current, and complete; and
• your use of the Services complies with applicable law.

We do not knowingly permit anyone under 18 to create an account or use the Services.

2. What ClariTrack Provides

ClariTrack is a self-management, record-keeping, educational, and wellness-support service designed to help adult users organise and review information relating to fibroids, Polyendocrine Metabolic Ovarian Syndrome (PMOS), and other health or wellness concerns selected by the user.

Depending on the version, plan, platform, location, and availability, the Services may allow you to:

• record meals, foods, drinks, snacks, water intake, herbal teas, medications, supplements, symptoms, menstrual or cycle information, mood, energy, sleep, movement or exercise, routines, notes, and other information you choose to enter;
• complete quick check-ins and review log history;
• receive educational content, reminders, alerts, observations, summaries, and AI-assisted insights;
• review weekly or monthly information and visualisations;
• identify recurring associations or changes within your own entries;
• create, view, download, export, or share a Pattern Discovery Report, Doctor Prep summary, or similar report for your own records or conversations with a healthcare professional;
• save and reuse previously entered items;
• manage an account, profile, preferences, and subscription; and
• access website content, join a waitlist, or participate in pre-release testing.

Features may change, be added, be removed, or differ between the website, iOS, Android, beta, Early Access, and any future paid versions. A reference to a feature in these Terms does not promise that the feature will always be available.

3. Important Health and Medical Disclaimer

CLARITRACK IS NOT A MEDICAL DEVICE. THE SERVICES DO NOT PROVIDE MEDICAL ADVICE AND DO NOT DIAGNOSE, TREAT, CURE, PREVENT, MONITOR, OR PREDICT ANY DISEASE, DISORDER, OR MEDICAL CONDITION.

ClariTrack does not replace a doctor, pharmacist, dietitian, mental-health professional, emergency service, or other qualified healthcare professional. Content, alerts, associations, summaries, reports, educational materials, and AI-generated or AI-assisted outputs are provided for general informational, organisational, and wellness-support purposes only.

You must not use the Services to make, delay, or avoid a medical decision, diagnosis, treatment, medication change, supplement change, dietary change, or decision to seek professional care. Always seek the advice of a qualified healthcare professional regarding symptoms, diagnoses, treatment choices, medications, supplements, pregnancy, fertility, or any other medical concern.

No emergency use

ClariTrack is not designed for emergencies, real-time monitoring, or urgent risk detection. The Services do not contact emergency responders or healthcare professionals on your behalf. If you believe you may be experiencing a medical emergency, severe symptoms, or danger to yourself or another person, stop using the Services and contact the emergency services available in your location immediately.

No doctor-patient relationship

Your use of the Services does not create a doctor-patient, therapist-patient, pharmacist-patient, fiduciary, or other professional healthcare relationship between you and ClariTrack, Sapphire Mace Limited, our personnel, or our service providers.

Associations are not causation

ClariTrack may help surface recurring associations, timing relationships, or changes appearing in information you entered. These observations do not establish that one food, drink, medication, supplement, behaviour, or other factor caused, treated, worsened, or improved a symptom or condition. Outputs may be incomplete, inaccurate, misleading, or affected by missing, inconsistent, or incorrectly entered data.

4. AI-Assisted Features

Some features use artificial intelligence to organise, summarise, or analyse information you provide and to generate insights, observations, alerts, explanations, or reports. Our current AI service providers may include Anthropic, as described more fully in our Privacy Policy.

By using an AI-assisted feature, you understand and agree that:

• AI outputs are generated automatically and may contain errors, omissions, outdated information, or inappropriate inferences;
• the same or similar input may produce different outputs;
• AI outputs are not reviewed by a healthcare professional unless we expressly state otherwise;
• an output is not medical advice, a medical diagnosis, a clinical assessment, or proof of causation;
• you are responsible for checking any output before relying on it or sharing it; and
• you should discuss health-related questions and decisions with a qualified healthcare professional.

Do not enter information about another person unless you are legally authorised to do so and have all required permissions. Do not use AI-assisted features to seek emergency guidance.

We may modify, restrict, suspend, or discontinue an AI-assisted feature, including to address safety, accuracy, legal, cost, or provider-related concerns.

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5. Accounts and Sign-In

Some parts of the Services require an account. You agree to provide accurate and current information and to keep it updated.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• controlling access to your device and account;
• all activity occurring through your account, except to the extent caused by our breach of applicable law; and
• promptly notifying us at support@claritrack.app if you suspect unauthorised access, loss of credentials, or a security incident involving your account.

The Services may permit sign-in through Google or Apple. Your use of those sign-in services is also governed by the applicable provider’s terms and privacy practices. We are not responsible for the availability or security of a third-party sign-in service.

You may not create an account using false information, impersonate another person, transfer your account, share an account in a way that compromises security, or create another account to evade a suspension or termination.

6. Your Health and Wellness Data

The Services may allow you to enter sensitive health and wellness information, including symptoms, menstrual or cycle information, condition selections, medications, supplements, meals, drinks, mood, energy, sleep, movement, notes, and related records (“Health and Wellness Data”).

You retain ownership of the Health and Wellness Data and other original information you submit. You grant us a limited, non-exclusive, worldwide licence to host, store, reproduce, process, transmit, format, analyse, and display that information solely as reasonably necessary to:

• provide, secure, maintain, troubleshoot, and improve the Services;
• generate features and outputs you request;
• enable your chosen exports or sharing actions;
• comply with law and enforce these Terms; and
• handle the information as otherwise described in our Privacy Policy.

This licence does not give us the right to publicly display your private health logs or make them available to other users. It ends when the information is deleted from our active systems, except to the extent temporary backup copies, legal obligations, fraud-prevention needs, or legitimate security records require limited retention.

You are responsible for the accuracy, completeness, legality, and appropriateness of information you enter. You must not upload malicious code, unlawful material, or another person’s confidential, health, or personal information without lawful authority and required consent.

7. Reports, Exports, and Sharing

Reports, summaries, charts, Doctor Prep materials, Pattern Discovery Reports, and exports are organisational tools based on available information and automated processing. They may omit information, contain errors, or fail to reflect the full context of your health.

You decide whether to download, print, or share a report. Once you share or export information outside ClariTrack—for example, by email, messaging service, cloud storage, printing, or showing it to another person—we cannot control how the recipient or third-party service stores, uses, or rediscloses it. Review a report before sharing it and share only with people you trust.

A healthcare professional is responsible for independently evaluating any information you provide. ClariTrack does not guarantee that a healthcare professional will accept, review, or rely on a report.

8. Reminders, Alerts, and Notifications

The Services may provide reminders, alerts, push notifications, emails, encouraging observations, or notices about information worth monitoring. Delivery may be delayed, duplicated, incomplete, or prevented by device settings, network conditions, third-party services, or technical failures.

Do not rely on ClariTrack reminders or alerts as your only method for taking medication, attending an appointment, managing a medical condition, detecting deterioration, or responding to an emergency. You remain responsible for maintaining appropriate independent reminders and following professional medical instructions.

You can manage certain notification settings through the Services or your device. Administrative, security, legal, and transactional communications may still be sent where permitted by law.

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9. Waitlist and Pre-Launch Communications

You may join the ClariTrack waitlist through the Website by providing information such as your name, email address, and general location. Joining the waitlist does not create a paid subscription, guarantee access, reserve a price, promise a launch date, or create an account for the mobile application.

Do not submit symptoms, diagnoses, medications, or other Health and Wellness Data through the waitlist form. We may use waitlist information to confirm your submission, understand general geographic interest, and send launch, Early Access, product, or related updates as described in our Privacy Policy. You may unsubscribe from optional marketing communications using the link provided in an email or by contacting support@claritrack.app.

10. Beta Testing and Pre-Release Versions

We may distribute pre-release versions through Apple TestFlight, Google Play Console testing tracks, or other authorised testing channels. Beta features may be incomplete, unstable, changed without notice, or more likely to contain defects, errors, data loss, or interruptions.

Unless we state otherwise in writing, a beta version is provided for evaluation and feedback, should not be relied upon for important records or health decisions, and may stop working when the test ends. Your use of TestFlight, Google Play testing, and other distribution services is also subject to the terms of the relevant platform provider.

11. Early Access, Free Plans, and Future Paid Services

Current Early Access status

At the date of these Terms, ClariTrack is being made available through free Early Access. All currently available plans and features may be used without paying a subscription fee. We do not currently require a payment method merely to create an account or use an Early Access plan.

Early Access is provided to support testing, learning, and continued product development. Features may be experimental, changed, limited, or discontinued, and availability is not guaranteed. Free Early Access does not create a right to receive every present or future feature permanently without charge.

No automatic or retroactive charges

We will not charge you retroactively for your use of free Early Access. We will not begin charging you solely because we update these Terms, and free Early Access will not automatically convert into a paid subscription without the notice, pricing information, and affirmative purchase or consent required by applicable law and the relevant Application Store.

Introducing paid plans in the future

We may introduce paid subscriptions, paid features, or revised plan limits in the future. Before a payment obligation begins, we will provide reasonable advance notice and clearly disclose, as applicable:

• which features or plans will become paid;
• the price and currency;
• the billing period;
• whether the subscription renews automatically;
• the date charging may begin;
• how to accept, decline, or cancel; and
• any trial, refund, or promotional terms.

You will be able to decide whether to purchase the paid offering. If you do not affirmatively purchase or consent as required, we may move your account to an available free plan, limit access to future paid features, or allow you to stop using the Services. We will provide any export or transition opportunity required by applicable law.

Future Application Store purchases

If paid access is later offered through the Apple App Store or Google Play, the applicable Application Store will process the payment. Purchases, renewals, cancellations, billing disputes, and refunds will also be subject to that store’s rules. The exact price and subscription terms displayed by the Application Store at the time of purchase will form part of your agreement.

Deleting the Application or your ClariTrack account may not automatically cancel a future app-store subscription. If subscriptions are introduced, users will need to cancel through the applicable Application Store unless we expressly provide another method.

Future website purchases

If paid access is later offered through the Website or another authorised payment provider, the checkout page will identify the price, billing cycle, payment processor, renewal terms, cancellation method, and other material conditions before you purchase.

Nothing in this section limits mandatory consumer rights.

12. Account and Data Deletion

You may request deletion of your account and associated data by using the account-deletion option available within the Application’s Profile or Settings area, by using the account-deletion request page made available at claritrack.app, or by emailing support@claritrack.app from the email address associated with your account.

We may take reasonable steps to verify your identity and authority before completing a request. Deletion is subject to our Privacy Policy and applicable law. Certain limited information may be retained where required for legal compliance, dispute resolution, security, fraud prevention, accounting, or enforcement. Information you previously exported or shared with third parties will not be deleted from those third parties’ systems by deleting your ClariTrack account.

There are no paid ClariTrack subscriptions at the date of these Terms. If paid app-store subscriptions are introduced in the future, deleting your account will not necessarily cancel the subscription; it must also be cancelled through the applicable Application Store.

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13. Acceptable Use

You may use the Services only for lawful, personal, non-commercial purposes unless we expressly authorise another use in writing. You must not:

• use the Services for diagnosis, treatment, emergency response, clinical decision-making, or another purpose for which they were not designed;
• submit information about another person without lawful authority and required consent;
• access or attempt to access another user’s account or private information;
• impersonate a person or entity or misrepresent your affiliation;
• use bots, scrapers, data-mining tools, automated scripts, or similar means to access, extract from, or burden the Services, except standard search-engine indexing we permit;
• reverse engineer, decompile, disassemble, decode, copy, modify, or create derivative works from the Application or Services except to the limited extent such restriction is prohibited by law;
• bypass access controls, subscription controls, rate limits, or security measures;
• probe, scan, test, disrupt, overload, or interfere with the Services, servers, networks, or another user’s access;
• upload malware, harmful code, unlawful content, infringing material, or deceptive information;
• use the Services to harass, discriminate against, exploit, threaten, or harm anyone;
• use ClariTrack content, outputs, or data to train an AI model or build a competing product without our written permission;
• remove copyright, trademark, or proprietary notices; or
• use the Services in violation of applicable law, these Terms, or third-party rights.

We may investigate suspected misuse and may restrict or suspend access where reasonably necessary to protect users, the Services, our rights, or legal compliance.

14. Licence to Use the Services

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Services on devices you own or control, solely for their intended purposes.

No ownership rights are transferred to you. All rights not expressly granted are reserved by us and our licensors.

15. Our Intellectual Property

The Services—including their software, code, design, interface, databases, compilation, graphics, text, photographs, videos, educational materials, branding, trademarks, logos, and original content—are owned by or licensed to Sapphire Mace Limited and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, license, publicly display, publish, adapt, or commercially exploit our content or branding without prior written permission, except for your permitted personal use of features such as downloading your own reports.

“ClariTrack” and related branding may not be used in a way that suggests sponsorship, endorsement, or affiliation without our written consent.

16. Feedback

If you voluntarily send ideas, suggestions, or feedback about the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable licence to use, reproduce, modify, disclose, and otherwise exploit that feedback for any lawful purpose without compensation or attribution. This section does not transfer ownership of your private Health and Wellness Data to us.

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17. Privacy and Service Providers

Our Privacy Policy explains how we collect, use, disclose, store, transfer, and delete personal information, including Health and Wellness Data. It forms part of these Terms.

The Services depend on third-party infrastructure and providers. Depending on the feature and current configuration, these may include Lovable, Supabase (including backend infrastructure hosted in Singapore through Lovable Cloud), Anthropic, Google, Apple, email providers, analytics services, error-monitoring services, and payment providers. Their availability, terms, systems, and processing may affect the Services. Current privacy disclosures and international-transfer information are provided in the Privacy Policy.

You understand that using the Services requires transmission and processing of data over networks and systems operated in more than one country, subject to the safeguards and rights described in our Privacy Policy.

18. Third-Party Services and Links

The Services may contain links to, integrate with, or rely on third-party websites, content, software, authentication, payment, distribution, hosting, analytics, AI, or communication services. We do not control third-party services and do not guarantee their availability, accuracy, security, or suitability.

Your use of a third-party service may be governed by separate terms and privacy policies. A link or integration does not necessarily mean we endorse the third party. To the maximum extent permitted by law, we are not responsible for loss or damage arising solely from a third-party service outside our reasonable control.

19. Apple App Store Terms

If you obtain or use the Application through Apple’s App Store, the following terms apply in addition to the remainder of these Terms:

• these Terms are between you and Sapphire Mace Limited, not Apple;
• Sapphire Mace Limited, not Apple, is responsible for the Application and its content, subject to these Terms;
• your licence is limited to a non-transferable licence to use the Application on Apple-branded products you own or control, as permitted by the Apple Media Services Terms and any applicable Family Sharing or volume-purchase rules;
• Apple has no obligation to provide maintenance or support for the Application;
• if the Application fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, as required by its rules; to the maximum extent permitted by law, Apple has no other warranty obligation regarding the Application;
• Sapphire Mace Limited, not Apple, is responsible for addressing claims relating to the Application, including product-liability, legal-compliance, and consumer-protection claims, to the extent required by law;
• Sapphire Mace Limited, not Apple, is responsible for investigating, defending, settling, and discharging intellectual-property infringement claims relating to the Application;
• you represent that you are not located in a country subject to an applicable United States government embargo or designated as supporting terrorism, and that you are not listed on an applicable United States government restricted-party list;
• you must comply with applicable third-party terms when using the Application; and
• Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

Where Apple’s Standard Licensed Application End User License Agreement applies mandatorily or in addition to these Terms, it remains applicable.

20. Google Play Terms

If you obtain or use the Application through Google Play, your use is also subject to the applicable Google Play terms. Google is not responsible for providing support for ClariTrack. Purchases, subscription management, cancellations, and refund requests made through Google Play are administered under Google Play’s rules. If these Terms conflict with mandatory Google Play terms, the mandatory Google Play terms control to the extent of the conflict.

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21. Service Changes, Availability, and Data Preservation

We may update, correct, modify, suspend, restrict, or discontinue all or part of the Services where reasonably necessary for product development, maintenance, security, legal compliance, provider changes, or business reasons. Where practicable and required by law, we will provide reasonable notice of a material discontinuation or change that adversely affects Early Access or any future paid service.

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free. Maintenance, internet failures, device settings, software incompatibility, provider outages, force-majeure events, and other circumstances may cause delays or loss of access.

Although we may use backup and recovery measures, no system is infallible. You should keep independent copies of reports or information that you cannot afford to lose. Do not use ClariTrack as the sole repository for essential medical or emergency information.

22. Suspension and Termination

These Terms remain effective while you use the Services.

You may stop using the Services at any time and may delete your account as described above. Any future paid subscription cancellation will be handled separately under Section 11.

We may suspend, restrict, or terminate your access if we reasonably believe that:

• you materially or repeatedly breach these Terms;
• your use creates a security, legal, safety, or technical risk;
• your account is used fraudulently or without authorisation;
• suspension is required by law or an Application Store; or
• continuing to provide the Services is no longer reasonably practicable.

Where appropriate and legally permitted, we may give notice and an opportunity to remedy the issue. We may act immediately where needed to prevent harm, protect data, comply with law, or address serious misuse.

Provisions that by their nature should survive termination—including intellectual property, disclaimers, limitations of liability, dispute provisions, and accrued payment obligations—will survive.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available.” We disclaim all express, implied, and statutory warranties, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted availability.

Without limiting Section 3, we do not warrant that:

• any insight, alert, association, educational material, AI output, or report is accurate, complete, current, or suitable for a medical or personal decision;
• the Services will meet your requirements or produce a particular health or wellness outcome;
• data will never be lost, corrupted, accessed without authorisation, or delayed; or
• defects will always be corrected.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Sapphire Mace Limited and its affiliates, directors, officers, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage, or for loss of profits, revenue, goodwill, opportunity, anticipated savings, or data, arising out of or relating to the Services or these Terms, even if advised that such loss may occur.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of:

1. the amount, if any, you paid to us for the Services during the six months immediately preceding the event giving rise to the claim; or

2. US$100 (or its equivalent in local currency).

The exclusions and limits in this section do not apply to liability that cannot lawfully be excluded or limited, which may include liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, death or personal injury caused by negligence, or violation of mandatory consumer rights, depending on applicable law.

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25. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sapphire Mace Limited and its affiliates, directors, officers, employees, and agents from third-party claims, damages, liabilities, and reasonable legal costs arising from your unlawful misuse of the Services, your infringement of another person’s rights, information you submit without lawful authority, or your material breach of these Terms.

This obligation does not apply to the extent a claim was caused by our own negligence, unlawful conduct, or breach of these Terms. We will provide reasonable notice of an indemnified claim and permit reasonable cooperation in the defence. We may control the defence and settlement, but will not agree to a settlement that admits wrongdoing by you or imposes a non-monetary obligation on you without your consent.

26. Governing Law and Dispute Resolution

These Terms and any non-contractual dispute arising from them are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles.

Before starting formal proceedings, you and the Company agree to attempt in good faith to resolve the dispute informally for at least 30 days after one party sends written notice to the other. Notices to the Company must be sent to support@claritrack.app and should describe the dispute and requested resolution.

If the dispute is not resolved informally, the courts with competent jurisdiction in Lagos State, Nigeria will have jurisdiction, except where mandatory consumer law allows you to bring a claim in another court or jurisdiction.

Nothing in this section prevents either party from seeking urgent injunctive or protective relief, reporting a matter to a regulator, or using a small-claims or consumer-redress procedure where legally available.

27. Rights of Users in Other Jurisdictions

If you are a consumer, you retain any mandatory protections provided by the laws of your country or region that cannot be waived by contract. In particular, nothing in these Terms limits mandatory consumer, privacy, cancellation, refund, or legal-remedy rights that apply to you.

European Economic Area, United Kingdom, Japanese, Californian, and other users may have additional rights under applicable law. Details concerning personal-information rights are provided in our Privacy Policy.

28. Copyright and Intellectual-Property Complaints

If you believe material made available through the Services infringes your copyright or other intellectual-property rights, email support@claritrack.app with:

• your name and contact details;
• identification of the protected work;
• identification and location of the allegedly infringing material;
• a statement explaining why you believe the use is unauthorised;
• a statement that the information in your notice is accurate and that you are the rights holder or authorised to act for the rights holder; and
• your physical or electronic signature.

We may request additional information and may remove or restrict material where appropriate. Do not knowingly submit a false infringement notice.

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29. Electronic Communications

You agree that we may provide agreements, disclosures, receipts, security messages, and other notices electronically through the Services or by email, subject to applicable law. Electronic notices satisfy any legal requirement that a communication be in writing where permitted by law.

You are responsible for keeping your email address current and checking communications relating to your account. Marketing communications are handled according to your choices and our Privacy Policy.

30. Changes to These Terms

We may update these Terms to reflect changes to the Services, providers, business practices, law, or safety requirements. We will post the revised Terms and update the “Last updated” date. Where required by law or where changes materially affect your rights, we will provide additional notice and request renewed consent when necessary.

Changes apply from the stated effective date. If you do not agree to revised Terms, you must stop using the Services and, where applicable, cancel your subscription. Your continued use after the effective date constitutes acceptance where permitted by law.

31. General Terms

Entire agreement

These Terms, the Privacy Policy, the purchase terms presented at checkout, and any additional terms expressly accepted for a feature constitute the entire agreement between you and us concerning the Services and replace prior discussions or agreements about the same subject.

Order of precedence

If additional feature or purchase terms conflict with these Terms, the more specific terms control for that feature or purchase. Mandatory Application Store terms control to the extent required by the applicable store.

Severability

If a provision is held unlawful, invalid, or unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions will remain effective.

No waiver

A failure or delay in enforcing a right is not a waiver of that right.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganisation, financing, sale of assets, or transfer of the Services, subject to applicable law and continued protection of your rights.

No partnership

These Terms do not create a partnership, joint venture, employment, agency, fiduciary, or healthcare-professional relationship between you and us.

Force majeure

Neither party is responsible for delay or failure caused by circumstances beyond its reasonable control, except that this does not excuse payment obligations already due or limit rights that cannot be excluded by law.

Language

The English version of these Terms controls to the extent permitted by law. A translation may be provided for convenience.

Headings

Headings are for convenience only and do not affect interpretation.

32. Contact Us

For questions, complaints, account or data-deletion requests, accessibility concerns, or information about these Terms, contact:

Sapphire Mace Limited Operator of ClariTrack 14, Jimoh Ibrahim, Gbagada Lagos 100234, Nigeria Email: support@claritrack.app

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